Return and Refund Policy
- If you need to return a product just ensure that the item is eligible for return.
- All the items that are purchased at Proftech power system can be returned within a span of seven days from the date of delivery if they meet certain requirements.
- Ensure that the items are eligible for return
- Past the Seven days we will not accept returns.
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Below are the conditions for returning an item define in our Return Policy.
- The customer must present Proof of purchase
- Valid return reason and acceptance Condition
- Refund method that you would like and the necessary information associated such as the M-pesa Number or bank account number to refund the money to.
- All promotional items that came with the particular product at the time of purchase should are subject to be returned
- Upon receipt of the said product, A quality check will be performed, If the quality check is successful, the money will be refunded according to your requested refund method.
- If the quality check is not successful, we will return the product to you without any refund.
How do I Send my products to proftech power system
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- We shall arrange a pick up at your convenience within 72 hours after you submit the request.
- If you are not available after four 4 scheduled attempts on different days, we will cancel the return procedure and you will not be able to return your products.
Quality evaluation and Return Process.
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- The quality check and return process may take up to a maximum of 14 days from the time of the return.
- It takes this long in a bid to ensure that the product meets all the return requirements stated above.
- Our partners restore the product to its initial working condition or conclude that it needs to be replaced or refunded.
- An email will be sent to you once the return examination is completed.